Please visit "My Orders" to check the order status, once your order shipped you will receive the Air Waybill (Tracking Number); and you can check its status through the carrier tracking website.

For more information about your order, please don't hesitate to contact us.

We are using Express Services which usually takes after shipping from 2-3 working days to be delivered.

The ordering process is 2-3 working days; and you will receive an email with Air Waybill number (Tracking Number) once your order is shipped out.

You can track the order status in "My orders".

Due to the influence of COVID-19 epidemic now, your order may be delayed for several days before delivery.

Normally, an email with tracking number will be sent to your account email address after the order is shipped out in 24 hours.

If you did not receive the email:

1. Please visit "My orders" to check the order status, it could be still in processing.

2. Please check if you logged to your correct HeyEgy account, the email is sent to the registered email address.

3. Please check your junk box and check if our email is in there.

Please accept our sincere apology for any inconvenience caused.

Since we ship overseas, it needs some days to arrive to your country, there is no updated information for your package as it is in transit to the shipping company's next facility.

Once your order arrives at local facility, the order status will be updated and delivered to you at the soonest. Thanks for your understanding and cooperation.

Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Please accept our sincere apology for any inconvenience caused.

Since we ship overseas, it needs some days to arrive to your country, there is no updated information for your package as it is in transit to the shipping company's next facility.

Once your order arrives at local facility, the order status will be updated and delivered to you at the soonest. Thanks for your understanding and cooperation.

Due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may delay your order for several days.

Shipping charge is all depended on which country you want to ship to and the order weight.

We are using Express Services and we our covering most of the countries worldwide, however due to the influence of COVID-19 epidemic, there is a shortage of global transport resource which may cause some effects on the delivery.

Please reach our customer service team for more information.

Please accept our sincere apology for any inconvenience caused.

It may be returned cause of wrong address, incomplete address, mobile number or other reasons related to the customs of your country. 

Please check with our customer service for more information.

We will do partial shipping for your order in the following conditions:

1) Items are from different warehouses.

2) Different preparing time for items.

3) Weight limit of custom or courier, to avoid extra fee.

Note: partial shipping will not charge you extra fee.

Please accept our sincere apology for any inconvenience caused.

Your package might be delivered to your mailbox or signed by any of your relatives, if your delivery address is a company then please check with the company mailing room.

If no result, Kindly reach our customer service team to double check with the shipping company.

Please contact the shipping company and reschedule the delivery or you may ask one of your relatives to receive it on behalf of you.

Please check with the shipping company for more details related to the customs requirements or you may contact our customer service directly.

It takes 2-3 working days to process the order and 2-3 working days to deliver it, we are providing Express Services which is the fastest services ever.

** Due to the COVID-19 epidemic, the delivery time is approximate.

Yes, we accept exchange within 30 days of receipt for most items in new condition.

Kindly suggest you to contact customer service for exchange details if necessary.

Generally, it depends on refund method you choose.

Sorry for this, maybe your order was shipped out in different packages separately, you can check details via "My orders".

 If not, please contact our manual service for more help. 

We accept return within 30 days of receipt for most items in new condition. Please check here for more details:

https://heyegy.com/policies/refund-policy

Please check your HeyEgy " My wallet “ first. We would refund to your wallet by default if you did not select refund method in advance.

We will process and update your return status in your account "My orders" after we receive your return asap.

Note: the refund should reflect your account depending on the refund method you selected.

Yes, we will offer a full refund on the items you returned, and the refund amount is the actual prices you paid.

 Kindly Note:

1. Return shipping fee and unreturnable items are not included.

 2. Coupon codes will not be refunded.

HeyEgy is offering a refund of actual price on all items you returned.

 Note: Original shipping fee and shipping guarantee are non-refundable. Coupon codes will not be refunded.

When you check out, there is a box for Wallet Balance on the right side.

Please type in the amount, then click "APPLY". (currency shoule be the same).

 Note : Please choose any prepaid payment method first when using wallet balance to pay the order.

Yes, you can choose the refund path before refund is initiated. If you've received refund in HeyEgy wallet, you can withdraw the balance to original payment account. 

We do apologize for the inconvenience, kindly suggest you to contact customer service to check for more details.

We do apologize for the inconvenience, kindly suggest you to contact customer service to check for more details. 

Note: here is some info needed:

1. picture of the different parts about the item

 2. Item ID 

We do apologize for the inconvenience, kindly suggest you to contact customer service to check for more details.

Note: here is some info needed:

1. picture of the different parts about the item

 2. Item ID 

Sorry that our products did not meet your expectation.

Please contact our customer service and tell us which items you want to return.

 Note: Item ID is needed, so that our agent can process your return request and offer the return address for you.

Please do not worry. We would love to sort this out for you.

The most common reason is you may have placed an order more than once. Please check 'My orders' and you will be able to cancel any duplicate orders and receive a refund accordingly.

 Kindly note: If you do not see any duplicate orders or are unable to cancel, please contact us directly. We may ask for screenshots of the bank charges along with any account information.

Please check whether you used them on your previous order? You may check in "My orders",  if the order was unpaid then you can cancel it first, so that the coupon will be returned to your account, also please note that the coupon have valid time.

Please check whether you used them on your previous order? You may check in "My orders", if the order was unpaid then you can cancel it first, so that the coupon will be returned to your account, also please note that the coupon have valid time.

It might be the below reasons:

1. Card info is incorrect, kindly check expiration date, billing address, and security code (Security code on the back of your Visa/Master card).

 2. Card issuer bank declined your payment.

 3. No enough balance on the card. If possible, we advise you to try paying with PayPal.

We apologize for any inconvenience. It is required by your bank, please kindly have a check with them. Thank you for your understanding and cooperation.

Thank you so much for your supporting and loving. Here are our emails for cooperation: contact.us@heyegy.com

Our colleagues will contact you in first time if needed, you will get reply within 48 hours.

Normally, our customers would not be charged any tariffs. However, because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. If you were charged any tariffs, please contact our customer service for help. Note: We kindly suggest you not asking for other agents with regards to declaration and customs clearance, for we can only compensate for invoice from the shipping companies which is used to ship your order.

Generally, there is no additional fee. As our prices do not include taxes or duties, it is not 100% sure whether you will be charged for taxes or not. We have no control over the customs, taxes and duties charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

If you were charged any extras, please contact our customer service for help.

At the checkout page, there are boxes for coupon code on the right side. Please type in the correct coupon code then apply.

Sorry, only one coupon code can be applied to an order at one time.

1. Please fill in all shipping information or other necessary info for your order completely first, and save them

 2. Then go to the checkout page, type in the correct coupon code in the box and apply it.

It may be caused by the following reasons:

 1. The discount is applied to the original price but not sale price on the page.

 2. The code has already expired.

 3. The purchase amount does not meet the standard of this code.

Sorry for any inconvenience caused, there is a "unsubscribe" button at the bottom of each promotion email, you may try it. Also, our customer service can help you unsubscribe.

Please check you email inbox or Junk email if your email has blocked our notifications. 

We support VISA and Master Credit/Debit Cards and PayPal along with extra payment methods related to each country.

For the most up-to-date information on promotions and sales, please refer to our main home page via HeyEgy.com . Be the first to know about our sales, giveaways, collection drops and more by making sure you are subscribed to HeyEgy.

For now, Cash On Delivery service only provides for Egypt, However since we have our Return and Refund policy which guarantee 30 days after receiving the order so we suggest you to try PayPal or credit/debit card for payment.

Once an order placed, it could not add any coupon . If the order has not ship out yet, you can cancel it by yourself and get a full refund, then the coupon could be used for new order.

We appreciate reviews, You may leave your review anywhere in social media by using #HeyEgy and will reach you back. 

Or you may send us directly using the below channels and will share it on behalf of you! 

Instagram @heyegyofficial
Facebook @heyegyofficial
WhatsApp 00201552200881

We do apologize for the inconvenience. If an item is marked as “Sold Out” and it isn't restocked within 2 weeks, it is likely to be removed from our online store. Note: We suggest you to add the item into "My Wishlist". When out-of- stock items on wishlist are restocked, you can be informed.

Kindly check if the account email address and password are correct.

If you forgot password, click the button“Forgot Your Password”on login page for help.

 Note: If the registered email address was wrong, you can contact us for more help.

You can edit or change the details of your account via "My Account".

 Note: Registered email address can not be changed now, you can contact us to delete wrong account.

A HeyEgy account is very necessary, you can check the order details after placing an order in your HeyEgy account. Also, we have special discount for second order of registered members.

Please contact our customer service to delete your old email address and update the new one.

If you saved card info when you pruchased, you may kindly find and delete it via "My Payment Options".